Yoga Sessions (online)

1. Overview

We are Serène Raya — a soulful space for calm living, the provider of Services available for purchase through the Online Booking System.

Registered office: Oxford
Contact: thejadhavgroup@gmail.com

Our Online Booking System is hosted on the Xiva Platform (referred to here as "Platform"). The term "Customer" refers to any person or entity purchasing Services through our Online Booking System. "Services" means the intangible, non-physical offerings available for purchase on our Platform.

2. General Terms of Sale

2.1 Scope

These terms apply to all purchases of Services through our Online Booking System and govern the relationship between you (the Customer) and us (the Merchant).

2.2 Acceptance of Terms

By completing a purchase through our Online Booking System you accept and agree to these Terms & Conditions. Please read them carefully before ordering.

3. Descriptions and Availability

3.1 Service Descriptions

We will provide clear and accurate Service descriptions, but we reserve the right to update or change Service descriptions at any time.

3.2 Availability

Service availability may change. If a Service becomes unavailable after you order, we will notify you and offer alternatives or a full refund.

4. Pricing and Payment

4.1 Pricing

Service prices are displayed alongside each Service on the Online Booking System.

4.2 Taxes and Additional Fees

Prices are inclusive of taxes. No hidden fees will be added at checkout unless expressly stated.

4.3 Accepted Payment Methods

Available payment methods are shown at checkout. We do not store or handle card details — payments are processed by third-party payment providers.

5. Ordering Process

5.1 Placing Orders

Select a Service, provide required information, choose payment method, and complete the order as instructed.

5.2 Customer Account

You may register for a customer account (phone verification via SMS may be used). Accounts allow you to view and manage bookings and order history.

5.3 Order Acceptance

An order is accepted by us once you receive a confirmation message or email containing the order details and unique order number.

5.4 Cancellation Policy

a. Customer cancellations: Customers may cancel bookings more than 24 hours before the scheduled service via their account or by contacting us.
b. Merchant cancellations: We may cancel orders due to unforeseen circumstances; in such cases we will notify you and offer alternatives or a refund.

6. Provision of Services

Services are provided at the booked time slot and we will confirm details via email. Any special preparation required will be stated on the Service description.

7. Returns, Refunds and Exchanges

Our refund, cancellation and rescheduling policies are outlined on the Platform and this Agreement. Please refer to the Cancellation and Rescheduling page for details.

8. Warranties and Disclaimers

8.1 Merchant Warranties

We provide any Service-specific warranties described in the Service listing.

8.2 Disclaimers

Services are supplied "as is" except for any express warranties. Our liability is limited to remedies stated in the warranty clauses. We do not guarantee uninterrupted service and disclaim liability for third-party Services.

9. Limitations of Liability

Our liability for any loss is limited to direct remedies such as refunds, replacements or repairs. We exclude liability for indirect or consequential losses to the fullest extent permitted by law.

10. Data Protection

We handle personal data in accordance with applicable law. We collect only the data necessary to provide Services and to communicate with you. We do not sell or exchange your personal data except as required to provide Services (e.g. Platform operator or payment processors).

You have rights to access, correct, delete or restrict processing of your data. Contact us to exercise those rights.

11. Dispute Resolution

11.1 Initial Contact & 11.2 General Negotiations

Contact us first to resolve disputes informally. If unresolved, the parties should attempt negotiations before formal legal proceedings.

11.3 Legal Remedies

If informal resolution fails, disputes may be brought in the courts of England and Wales, which have exclusive jurisdiction.

12. Miscellaneous Provisions

12.1 Notifications: Notifications are sent to the email you provide.
12.2 Entire Agreement: This document is the complete agreement between the parties.
12.3 Severability: If any provision is unenforceable, it will be adjusted without affecting the remainder.
12.4 Waiver: Failure to enforce a right does not waive that right.
12.5 Force Majeure: Neither party is liable for events beyond their control (natural disasters, strikes, pandemics, etc.).
12.6 Governing Law: This agreement is governed by the laws of England and Wales.

This Privacy Notice explains how we collect and handle your personal data when you use this website, inquire about our services, or proceed with bookings. We act as a data controller under the UK GDPR and the Data Protection Act 2018.

Controller: Serène Raya — a soulful space for calm living
Location: Oxford
Phone: +44 7824 576166
Email: thejadhavgroup@gmail.com

What personal data do we collect?

We collect personal data when you register an account, book a service, or contact us. Typical data includes:
1.Name and surname
2.Phone number (used for SMS verification)
3.Email address
4.Address (if required for a service or billing)
5.Booking details (service, date, time, notes)

Why and how we use your personal data

We use your personal data for the following purposes and legal bases:
1.Account management: to create and manage your customer account (legitimate interest / contract).
2.Bookings and communication: to confirm bookings, send reminders, and process payments (contractual necessity).
3.Marketing: if you opt in, or under legitimate interest, to send promotional messages (you may opt out anytime).

Customer accounts

Account registration requires a phone number for verification (SMS confirmation). You may update or request deletion of your account data by contacting us. Some data may be retained for legal or administrative reasons.

Booking of services

When you book, we require your name, phone, email and, where needed, address for billing or service fulfilment. Payment links or QR codes may be sent via your preferred communication channel.

Payment processing

All card payments are handled by our payment service providers. We do not store card details on our site. Payment providers process transactions in accordance with their terms and applicable data protection rules.

Marketing

You may receive marketing communications if you have an account or have consented. You may unsubscribe at any time. If you unsubscribe we may keep your email in a suppression list for up to five years to avoid accidental re-mailing.

Who we share your data with

We may share data with:
1.Service providers (CRM, email platforms) under contract
2.Payment processors
3.Authorities where required by law

International transfers

We do not transfer your personal data outside the UK.

Data retention

We retain personal data only for as long as necessary. For customers who purchase services we retain data up to seven years for HMRC purposes.

Your rights

You have rights including:
1.Access to your data
2.Rectification of incorrect data
3.Erasure (in limited circumstances)
4.Restriction or objection to processing
5.Data portability where applicable

To exercise rights, contact us at the email above.

Changes to this notice

We may update this Privacy Notice — please review it periodically. The latest version will be posted on this website.